Returns & Exchanges

Return Policy

We accept returns within 7 days of delivery for items with manufacturing defects. Items must be unused and in their original packaging.

How to Initiate a Return

  1. Contact us via email or WhatsApp within 7 days of receiving your order
  2. Share your order number and photos of the defect
  3. Our team will review and approve the return within 24 hours
  4. We will arrange pickup or provide a return shipping label

Refund Process

  • Refunds are processed within 5-7 business days after we receive the returned item
  • Online payments are refunded to the original payment method
  • COD orders are refunded via bank transfer

Exchanges

We offer exchanges for size/variant changes subject to availability. Contact us within 7 days of delivery to request an exchange.

Non-Returnable Items

  • Items that have been used or show signs of wear
  • Items without original packaging
  • Customized or personalized orders

Note: Slight variations in color, finish, and weight are natural characteristics of handmade products and are not considered defects.