Returns & Exchanges
Return Policy
We accept returns within 7 days of delivery for items with manufacturing defects. Items must be unused and in their original packaging.
How to Initiate a Return
- Contact us via email or WhatsApp within 7 days of receiving your order
- Share your order number and photos of the defect
- Our team will review and approve the return within 24 hours
- We will arrange pickup or provide a return shipping label
Refund Process
- Refunds are processed within 5-7 business days after we receive the returned item
- Online payments are refunded to the original payment method
- COD orders are refunded via bank transfer
Exchanges
We offer exchanges for size/variant changes subject to availability. Contact us within 7 days of delivery to request an exchange.
Non-Returnable Items
- Items that have been used or show signs of wear
- Items without original packaging
- Customized or personalized orders
Note: Slight variations in color, finish, and weight are natural characteristics of handmade products and are not considered defects.